Abt Electronics

Abt Electronics was founded in 1936, when Jewel Abt gave $800 to her husband David to start a business. What began as a small radio shop staffed by three people in Chicago’s Logan Square neighborhood has grown into the nation’s largest single-location, independent retailer of electronics and appliances. Abt’s brick-and-mortar store is situated on a 37-acre campus in the Chicago suburb of Glenview, and currently employs more than 1300 people. A fleet of over 200 Abt trucks delivers thousands of products to a four-state local delivery area, six days a week. In 1998, Abt.com was launched, becoming one of the first authorized online dealers for top brands like Sony, Panasonic, Toshiba, Bose, and Onkyo. The website gave customers across the country access to Abt’s extensive product catalog and legendary customer service. Today, Abt.com is one of the most trusted online shopping destinations, boasting an inventory over 25,000 items deep, and featuring everything from OLED TVs to automated wine dispensers. A state-of-the-art shipping department allows Abt to ship most items on the same day. With a majority of their inventory able to be shipped, Abt is able to offer a wide selection of products, with guaranteed low prices, to customers across the USA, Canada and Mexico. Abt has achieved year-over-year growth every year since its inception, In that time, they have always focused on providing the best customer service possible, as evidenced by numerous industry accolades the company has received. They are a twelve-time winner of the Bizrate Circle of Excellence Award, which is “a distinction earned by retailers who go above and beyond the norm to provide exceptional service to their online customers.” In 2016, they were awarded the Better Business Bureau Torch Award for Marketplace Ethics. And they’ve beaten out nationwide big box stores to be named one of best places to buy electronics and appliances by a leading consumer magazine, seven years in a row. The secret to Abt’s growth and success is actually no secret at all. They follow a simple mantra—”The answer is always ‘Yes’ to any reasonable request”— and are firmly committed to offering the best customer experience possible.

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